Repairs & Maintenance

At Quality Air we highly recommend having your system serviced at least once a year to maintain efficiency and increase lifespan for up to 20 years or more. A ducted air conditioning system is an intelligent operating machine that requires maintenance to have great performance, just like any machine. A service is used to prevent faults in your system in the future.

Residential Service

At Quality Air we are driven by the pursuit to offer you the best customer experience possible. Our customer service doesn’t end at the completion of your installation; in fact we aim to care for you for the entire lifetime of your ducted air conditioning system. For residential customers we offer a free first service of your system 12 months after installation which is valued at $227.00*. Our professional ‘in-house’ service team will carry out a full comprehensive service which includes examining the following:

  • All system operations
  • Drains for leaks and blockages
  • Safety trays
  • Panels for tightness and seal
  • Electronic connections
  • Gas and oil levels
  • Refrigeration connections and piping
  • Outlet temperatures and airflow
  • Cleaning of return air filter/s

    • Meet the Team

    A full detailed examination checklist report of your a/c system will be provided upon completion to you by our skilled service technicians who will make sure your system is running efficiently with no maintenance problems.


  • Commercial Service

    A commercial air conditioning service is very important, especially if you have multiple system units for your entire building. These systems generally require more maintenance as they are used on a much larger scale than residential systems. The most efficient way to keep air conditioning costs down is to keep each unit well maintained. This is to balance the workload/power usage so one unit doesn’t have to work harder than the other, minimising potential stress on the units which will avoid system failures. A commercial service is approximately $250+GST* per system unit excluding parts if needed.


    Sometimes a system failure is unavoidable or may have been caused by external factors out of your or the installers control. Most ducted air conditioning systems will display error codes on the wall control panel if there is a problem. If this happens we suggest you try the master reset on your system. Not sure what the ‘master reset’ is? Learn how to do it here.

    If your system is still not working, call us on 07 3395 7633 and one of our staff can walk you through the system reset process or any issues you are having with your system. If we cannot resolve your issues over the phone we will book in a time for one of our technicians to come onsite to solve the problem.

    Repair work will often cost the customer:

    • a call out fee
    • the cost of labour
    • the cost for new parts if needed

    Often, repair work can be avoided if your system has been annually serviced which we highly recommend.



  • Reasons for a Repair

    • reasons-for-a-repair

    All of the following are possible reasons for your system to need major repairs.

    • Error codes
    • Faults in the motor
    • Faults in the compressor
    • Leaking refrigerant
    • Needs to be regassed
    • Corrosion of wire and terminals
    • Worn out fan controls
    • Drainage problems
    • Coil is frozen
    • Animals damaging cables
  • We always recommend our customers to consult a Technician first before any types of repairs are performed, even if they are only minor. Attempting to restore a defective motor, compressor or any of the above faults yourself is very dangerous and can possibly lead to serious injury or a fatality.  Trying do-it-yourself methods could do more harm to your air conditioning unit than good. Handling exposed wires and cables when you are unqualified violates health and safety codes of practice and should never be performed. Please call our office on 07 3395 7633 if any of the above major faults occur or for our complimentary advice.


  • *T’s & C’s apply. Prices current as of 17/10/2016 and are subject to change. Please contact us on 07 3395 7633 to see if you will qualify for our first annual free service.

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